First impressions count and never has it been more important than today’s service-centric workplace. How we present ourselves to the customers (both internal and external) at the touch points affects our products or services’ perceived value. With this current business reality, having a well-developed personality is key in handling impression-heavy business situations.
Whether this is simply putting on the appropriate attire for a planned customer handhold or just a regular office day, how we project ourselves makes or unmakes the company that we represent. Its either we add value or subtract value.
Having a well-developed personality will also prove to be of valuable help on stressful situations such as handling a customer complaint. But a winning personality does wonders in solidifying customer relationships that is essential to customer retention, business success.

Objectives:

Introduce to the participant the a personality sketch of 21st century professional
Present to the participants a framework that career and family are not adversaries but complementing friends
Help the participants develop individual action plans for personality developments.

Agenda:

Who is the 21st century professional?
A character sketch
Corporate attire – an expression of corporate identity!
A system’s view on working man/family man
Workshop topics
Handling customer complaints
Stress Management

Who should attend: Any professional, including but not limited to managers or Supervisors, who has identified that how we present ourselves is a key to business success.

“Note: This seminar is offered face-to-face, in-house or in-plant exclusive runs only. Should you be interested contact us at +639773731180  or email us at kaizen.system@yahoo.com; jsv@kaizenmgtsys.com”.