First impressions count and never has it been more important than today’s service-centric workplace. How we present ourselves to the customers (both internal and external) at the touch points affects our products or services’ perceived value. With this current business reality, having a well-developed personality is key in handling impression-heavy…
Muda or process wastes are activities and outputs in the process that add unnecessary cost, delay delivery and at times worsen quality. Muda exists everywhere (shopfloor, field and office), even in companies that are considered to be world-class. The challenge of continuous improvement (kaizen) is to find muda and eliminate them. Hunting and eliminating muda can be…
While we control the variability of the products or processes, we must also make sure that our measurement can be relied upon. This is so, because the measurement system can also be subject to variability. Improving the measurement system (Gage R & R) is the first requirement for being truly…
Workplace conflicts can destroy the image of an organization and slow down its momentum at an alarming pace. This is a threat to any organization which depends greatly on employee performance. It must be stopped or it will stop the organization’s progress. This seminar will focus on how to identify…
The seminar features the theory and practice of maintenance management. It walks the participant through the various management philosophies and approaches to maintenance. The participant will learn how to plan and organize the maintenance activities, lead the maintenance craftsmen and technicians, manage spare parts and consumables, prepare/justify budgets, handle emergency…
