Total Quality Management (TQM)
A business firm has to maintain a high level of competitiveness if it is to survive and grow. Such competitiveness can only come from a greater commitment to provide customers with products or services better than the competitors can, and at the same time to do so at the least cost, with the fastest and most reliable delivery—truly a very challenging combination!
Traditionally, managers believed that this combination of high quality products and services, low cost, and fast delivery was not possible because these goals were, it was thought, mutually conflicting. But there is a way to reconcile them—by practicing a philosophy and system of management that was originally conceptualized by Americans, developed and perfected by the Japanese, and accepted today as the most powerful basis for gaining competitive advantage: Total Quality Management (TQM).
Objectives: At the end of the seminar, the participants will be able to.
- Understand the basic principles and concepts of TQM/continuous improvement and how they differ from traditional management practices.
- Learn the concept of muda or process waste and how to improve quality and productivity by identifying and eliminating them
- Appreciate the requirements for quality in service operations
- Understand the key factors for successful TQM implementation.
Agenda: The course covers the following:
- Coping with a turbulent business environment: lessons from Japan
- The changing paradigms of business
- The relationship between quality and productivity; the cost of quality and its components
- Principles and concepts of continuous improvement (kaizen) and the elimination of process waste
- Quality in a service enterprise
- Eleven pre-conditions for successful TQM implementation
Who should attend: The course is suitable for all managers and supervisors particularly senior executives, production/service operations and human resource managers, and. Trainors.
Seminar Fee: P10,700 + P1,284 VAT (meals, seminar materials & certificate)
Number of days: 2
Facilitator: Elisier M. Fantillo
VENUE: 1604 Zinnia North Tower, EDSA Munoz-Balintawak, Quezon City
(Note: the venue can change but in such case reserved participants will be notified.)
Seminar Dates:
Jun 26-29’23 | Sep 18-21’23
Nov 20-23’23 | Feb 20-23’24
(9:00 AM-6:00 PM)
“Note: This seminar is also offered in-house or in-plant. Should you be interested contact us at 236-4761 or email us at kaizen.system@yahoo.com.”.
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